Privacy policy

Last updated: November 1, 2026

Hi Bags USA LLC, doing business as Hi Bags USA ("we," "us," or "our"), operates https://www.hibagsusa.com, a store hosted by Shopify. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, place an order, or contact us.

1. Information we collect

We collect information you provide, including your name, email address, billing and shipping addresses, telephone number, order details, account information, and information or files included in your inquiries. Payments are processed through Shopify and payment providers. They collect and process payment details, and we receive the transaction information needed to process your order.

When you use our website, cookies and similar technologies may collect your IP address, browser and device information, pages visited, referring pages, and interactions with our store. We also receive information from service providers needed to process payments, fulfill orders, and provide customer support.

2. How we use information

  • Process orders and payments, arrange shipping, and manage returns and refunds.
  • Communicate about orders and respond to questions and support requests.
  • Operate, maintain, and improve our website and understand how it is used.
  • Support personalization and advertising through Shopify's enhanced services, as explained below.
  • Send marketing communications where permitted, with an option to unsubscribe.
  • Protect our store, customers, and transactions against fraud and misuse.
  • Maintain business records, resolve disputes, and comply with legal obligations.

3. How we disclose information

We disclose information as needed to service providers that help us run our business, including Shopify, payment processors, shipping carriers and fulfillment providers, and providers of hosting, technical support, and website analytics. We may also disclose information when required by law, to respond to lawful requests, to protect rights and safety, or in connection with a business transaction such as a merger or sale, subject to applicable law.

We do not sell personal information for money. Disclosures for personalized advertising can be considered a "sale," "sharing," or targeted advertising under some state privacy laws, even without a monetary payment. Where applicable, you can request to opt out of these uses by contacting INFO@HIBAGSUSA.COM.

4. Shopify, cookies, and analytics

Shopify hosts our store and processes information to provide and improve its services. Our store uses Shopify Network Intelligence, which combines information about interactions with our store with information from other merchants and Shopify to improve products, advertising targeting, and personalization. Shopify is responsible for its processing for these enhanced services, including requests relating to that processing. Learn more in the Shopify Consumer Privacy Policy and exercise available rights through the Shopify Privacy Portal.

Our store uses cookies and similar technologies for shopping carts, checkout, security, preferences, analytics, and personalization. You can manage cookies through your browser settings. Blocking cookies may affect some store features and does not necessarily stop all information collection or advertising. Contact us to request available privacy choices or help with opting out. If you receive promotional emails from us, you can unsubscribe using the link in the message; we may still send order and other non-promotional messages.

5. Amazon services

Amazon services. HI BAGS USA uses Login with Amazon and the Amazon Advertising API only to access our own Amazon seller and advertising accounts for internal reporting and advertising management. We do not use these services to collect personal information from website visitors or customers.

6. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining tax and accounting records, meeting legal obligations, and resolving disputes. Retention periods depend on the information and applicable requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Your privacy rights

Depending on where you live and which laws apply, you may have rights to access or obtain a copy of your personal information, correct inaccurate information, request deletion, and opt out of certain uses or disclosures. Residents of California may have rights under the CCPA/CPRA, where applicable, including rights to know, access, correct, delete, opt out of sale or sharing, and limit certain uses of sensitive personal information. Other U.S. state laws may provide similar rights, including an appeal of a denied request. These rights are subject to legal conditions and exceptions.

To make a request or appeal, email INFO@HIBAGSUSA.COM or write to the address below. We may need to verify your identity and, if applicable, an authorized agent's authority before processing a request. We will respond as required by applicable law and will not unlawfully discriminate against you for exercising your privacy rights. Requests about Shopify's own processing can also be made through its Privacy Portal linked above.

If applicable laws in the European Economic Area or United Kingdom cover your information, you may also have rights to object to or restrict processing, withdraw consent where processing relies on consent, and complain to your local data protection authority.

8. Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

9. International processing and external links

Our business is based in the United States. Shopify and other service providers may process information in the United States and other countries, whose privacy laws may differ from those where you live. Applicable legal requirements govern these transfers. External websites linked from our store have their own privacy practices; please review their policies before providing information.

10. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page and update the "Last updated" date. We will provide additional notice or obtain consent when required by law.

11. Contact us

For privacy questions or requests, contact:

Hi Bags USA LLC (Hi Bags USA)
530 Secaucus Road
Secaucus, NJ 07094-2502
United States
Email: INFO@HIBAGSUSA.COM
Website: https://www.hibagsusa.com