Frequently Asked Questions

Orders and shipping

How fast do you ship?

Orders placed by 3:00 PM Eastern Time, Monday through Friday, ship the same business day from our warehouse in New Jersey. Orders placed after 3:00 PM ET, on weekends or on holidays ship the next business day.

How long does delivery take?

We ship with UPS and USPS. Estimated delivery is 1–3 business days after your order ships, and a tracking number is emailed to you when it ships.

How much is shipping?

Shipping is free on orders of $35.00 or more. Orders under $35.00 ship for a $4.99 flat rate.

Where do you ship?

We currently ship within the United States only.

Returns and problems

What is your return policy?

You can return unopened items in their original packaging within 30 days of delivery. Email INFO@HIBAGSUSA.COM with your order number and the items you want to return, and we will send you a Return Merchandise Authorization (RMA) number and instructions. Please do not send a return without an RMA number.

My order arrived damaged or wrong. What should I do?

Tell us within 7 days of delivery at INFO@HIBAGSUSA.COM. Include your order number and, if you can, photos of the item and packaging.

When will I get my refund?

After we receive and inspect your return, approved refunds go back to your original payment method within 3 business days. Your bank may take extra time to post it.

Products

Who makes 24/7 BAGS?

24/7 BAGS is the brand of HI BAGS USA (Hi Bags USA LLC) in Secaucus, New Jersey. You can also find 24/7 BAGS on Amazon and Walmart.

Which storage bag size do I need?

Snack and sandwich bags suit lunches and small portions, quart bags suit leftovers and marinating small cuts, gallon and 2-gallon bags suit larger food and bulk items, and our jumbo bags (3 to 20 gallons) suit blankets, clothes and seasonal storage. Each product page lists the bag's size. See sandwich & snack bags, food storage bags and jumbo bags.

What is the difference between slider, zipper and seal top bags?

Slider bags close with a plastic slider you pull across the top. Zipper (zip-lock) bags close when you press the two tracks together; double zipper bags have two tracks for a tighter seal. Seal top bags have a single press seal. Product pages describe each closure.

Bulk and wholesale

Can I buy by the case?

Yes. Many storage bags, gloves and packing bags come in case packs that cost less per bag. See bulk & case packs.

Do you offer wholesale or custom printing (OEM)?

Yes. For case pricing, recurring orders and OEM orders, see wholesale & bulk orders or email INFO@HIBAGSUSA.COM.

Contact

How do I contact you?

Email INFO@HIBAGSUSA.COM or use our contact page. Our address is 530 Secaucus Road, Secaucus, NJ 07094.